By using any service or product owned or operated by Virtual Bay. or companies that provide services on our behalf or signing up as a customer or by using any of the service, you agree to be legally bound by these Terms and
Conditions (Identified by “Terms“, “Conditions” or “Regulations” at times ). We may revise these terms whenever it deems necessary hence you should visit this web page on frequent basis to review these Terms and Conditions,
because they are requisite to you. Virtual Bay. is sometimes referred to in these Terms using the terms “us”, “we”, “our” and similar terms.
You acknowledge and agree that we shall have the right (but no moral, ethical or professional obligation) in our sole discretion, to pre-screen, decline or remove any project, work and/or user if the provided content violates
the regulations or otherwise is offensive, illegal, manipulative , derogatory, incites religious, racial or ethnic hatred, or is violation of human rights. Activities, either illegal or that fall in one of the above mentioned
categories will be reported to the concerned authorities. You acknowledge and agree that we may access, reserve, and release your account information and content if required to do so for lawful purposes that such access
preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the Terms and Conditions; (c) respond to certain claims about the products ingenuity; (d) provide fitting customer service;
or (e) protect our rights, property and for safety of our users or the public.
General Services Contract
Abtach is a highly reputed IT company established with the purpose to provide small and large-scale businesses with advanced IT Solutions and Services. We solely work online, that is, via the World Wide Web. We are available
round the clock (24/7) throughout the year. When you place an order with our company, you will be assigned with a team of highly creative and experienced IT specialists (in their respective domains) who will handle your
order efficiently and complete it in a timely manner. Rest assured, you will be provided with a highly creative and compelling solutions and services for your business.
100% Satisfaction Guaranteed
- • Our unlimited revisions policy is to make sure that you are 100% satisfied.
- • We aim at exceeding your expectations and strive to accomplish it.
- • We do not stop our revisions and changes until you are completely satisfied with your design (number of revisions will be according to your package).
- • The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
- • The turnaround time will be according to the package, the minimum time required for initial logo concept is 48 hours, for websites it usually lies between 48-72 hours and animated videos are dependent on the duration
and other steps.
- • Initial proposal for application takes around 3-5 working days.
- • In case of urgent order, contact our customer support team.
Time is of the essence, it is especially important in the business world and we are fully aware of it. Therefore, we guarantee you that the initial concepts will be presented before you within 48-72 hours. Keep in mind that
we use Electronic-mail (Email) to deliver both the initial concepts and the final, approved files to our clients. Abtach, in any way, is not responsible for failing to meet the imposed deadline of the client which is not
pre-approved by both the parties in written. Keep in mind, the complete payment is due at the time of placing the order.
Virtual Bay. keeps the records of finalized designs, websites and video drafts so that in case of any misplaced order, you will be provided the exact file.
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
- • Virtual Bay. will not be responsible for any communication done via any other platform than “….@virtualbay.co” or any numbers not provided by us or given on our official website.
- • We are not responsible for any damages caused due to other contact details not provided by us.
- • We take full responsibility of all the information provided through our official domains.
It is important that you read and fully understand the refund policy in order to have full knowledge of the privileges and limitations governed by the Virtual Bay Policy. We offer refunds in specified conditions, detailed as
- • We are committed to provide our customers with 100% satisfaction and offer sufficient revisions to ensure that the delivery is up to the mark. We revise your work to ensure complete satisfaction. However, if Virtual Bay
is unable to satisfy the customer, will provide a 100% refund.
- • The customer is entitled to 100% refund before the developers/designers start working on the project or if (for any reason) you change your mind and decide against continuing your project with us while the project is
in the requirement gathering and analysis phase.