Virtual Bay is fully dedicated to keeping client's personal information protected and secure, we collect only required and usual information to process your order. We neither disclose, share nor sell any of your information
to any individual outside our company in any way without your explicit permission.
Information collection is done via Email, Phone, Contact Us and Order Form and it’s protected as per privacy measures implemented by Virtual Bay Clients’ information is never disclosed, shared or sold to any third party services.
Information may be provided to law enforcement authorities, for any legal proceedings (further information is present in Conditions of Information Disclosure). Initially, the personal information we require is about clients’
name, company’s name, billing address, email address, secondary email, phone and fax numbers, order details and place of residence and some of which is optional. Along with this, we need information in creative brief in
order to start working on your order. Additionally, collection of information includes opinions related to complaints, appreciation and comments about the product or service. Technical information is also collected and
recorded including your IP address, browser version, operating system and the date and time when you visit. Google Analytics or some similar tool or service is also used for collecting this data. They may also collect information
about your Unique Device Identifier, clickstream behavior (e.g. the pages you visit, the links you click, and other actions you take in connection with our Services) and product information. We may also use some of these
tools in connection with particular e-mails and communications sent by us or on our behalf and by doing this we may collect information when you access our e-mail our click on the link contained within the e-mail.
Use of Collected Information
The information we collect helps us to understand exactly what product you require and what additional services would you require and secondly the billing information is mandatory for payment process. The email addresses are
used for communication about order status, comments and opinions and delivery of the finalized product. Moreover, we may send emails of update on the website, promotional offers, launch of a new product/service and the
latest news in the industry. This information also helps us to improve our marketing strategies and compile the record of the most selling products.
To ensure the best privacy and security of payments, we accept multiple payment options. The payment processor where the clients put their billing information uses Secure Sockets Layer (SSL) which is indicated in the domain
as “https://”. Therefore, we assure you that your payment is secure and your billing information is safe.
Confidentiality is a serious concern and we are fully aware of the fact and this is why we never compromise the confidentiality of our clients’ information. We use your personal information in order to keep in touch with you
so that we can have smooth and swift communication about the order process. Your entire information including name, billing address, e-mail address, telephone number, fax, etc. is treated as confidential and saved at a
secure location which is accessible by the designated members only ensuring that it stays secure and there is no threat of its being stolen or hacked. We reassure that your personal information will never be released to
any third party under any circumstances until you allow or we are forced by law.
Conditions of Information Disclosure
In the first place, it is our top priority to avoid the information disclosure. However, the information disclosure can only take place if we are to abide by the country law for judicial proceeding, court order, or any other
It is important that you read and fully understand the refund policy in order to have full knowledge of the privileges and limitations governed by the Virtual Bay Policy. We offer refunds in specified conditions, detailed as
- • We are committed to provide our customers with 100% satisfaction and offer sufficient revisions to ensure that the delivery is up to the mark. We revise your work to ensure complete satisfaction. However, if Virtual Bay
is unable to satisfy the customer, will provide a 100% refund.
- • The customer is entitled to 100% refund before the developers/designers start working on the project or if (for any reason) you change your mind and decide against continuing your project with us while the project is
in the requirement gathering and analysis phase.